Issues acessing MashMeTV | Help

How do I start using MashMeTV?

Start sharing experiences through MashMeTV is very simple:

1. MashMeTV Desktop: To use it from your computer you only have to access our homepage and click on the start button. ¡Just a click away from MashMeTv!
2. MashMeTV in Android devices: your device needs to be updated to 4.4 Android version or above and has Google Chrome installed.

What do I need to start using MashMeTV?

To use the platform from your computer you only need to have installed Google Chrome 23.0 or higher, Mozilla Firefox 22.0 or higher or Opera 18.0 or higher, a webcam, headphones, microphone and a minimum internet speed of 3 Mbps.

I don´t have a Twitter, Facebook or Google account. Can I use MashMeTV?

MashMeTV offers the ability to connect via Twitter, Facebook or Google with the aim of not taking our users prisoners. However, if you don´t have an account in these social networks or you don´t want to associate it, you can sing up for an account in our homepage.

What is a room?

Rooms are virtual spaces where you can meet your family, friends or coworkers. MashMeTV is an entrance to show you the different “virtual doors” to access these virtual rooms. Each room has a unique link that you can share with whoever you want. If this link is shared with a MashMeTV user, the room you are sharing will be added to his list of rooms so the next time it will be easier to access it.

How do I create a room?

The first time you enter MashMeTV in any of its versions, an empty hall with a button to create your first room will be shown. On later occasions, the hall will be showing this room among the others as well as the button to create new ones. New rooms will be added to the hall immediately.

To create a room you just need to give it a name and, if you wish, set up a theme for it. You could change the theme at any time to suit every occasion.

How can I access to my rooms?

To get in any room, you just need to sing in MashMeTV and click the room you want to access from the hall.

How can I change the style of a room?

You can easily change the look of a room from the hall. You just need to hover any room thumbnail and a set of tools will be shown. Clicking on the wand you will access the full theme catalog to customize your rooms.

How can I change the name of a room?

Currently this option is not available for MashMeTV Desktop, but it is possible to change the name of a room from the mobile apps. For this, you need to enter a room and, from within, click the settings icon on the upper right corner. This way you access a menu where you can edit the different settings for the room such as the name, notifications and available themes.

What is a theme?

MashMeTV virtual rooms emulate physical spaces to perform meetings. As in physical spaces, decorating a virtual room will make more pleasant and personalized any meeting.

How can I acquire new themes?

At the theme catalog, there will be three tabs that will show you free, promoted (Christmas, Thanksgiving...) and new themes available on the last tab. We will announce through our social networks when new themes and stickers are added so...follow us!

What are the stickers?

Stickers are graphic elements that could give your writing emotions and feelings. There are many stickers and we are continuously adding more so check them regularly to be aware of new releases.

Why MashMeTV only works with the latest versions of Google Chrome, Mozilla Firefox or Opera?

In late 2013, MashMeTV gave the final leap into the WebRTC technology with the aim of significantly improve the quality of the experience for our users. Unfortunately, at present, not all browsers have yet been updated to this new technology, so we can only guarantee the performance of the platform in Google Chrome, Mozilla Firefox or Opera in their most current versions. MashMeTV will be working in other browsers once they implement this technology.

What is WebRTC?

To learn more about this technology and the benefits of its use, we recommend reading our article here.

When entering the room the logo freeze at loading screen. How can I fix it?

If the logo is loading when entering a MashMeTV room, you must check the following:

1. The browser used is Google Chrome, Mozilla Firefox or Opera and the version is updated.
2. Your Internet connection is working properly and it is more than 3 Mbps

If this check does not work, restart the platform and keep an eye on our social networks because if there is any temporary problem that requires disabling the service for a period of time, we will announce it there.

I'm in a room but the screen is completely black. What is it?

To access the room you need to allow your browser to use the camera and microphone. Possibly there will be a message emerged to authorize it just below the navigation bar. If this permission was deny, you should click on the camera icon at the navigation bar, accept video permissions and refresh the page.

Can I use MashMeTV if I don't have a webcam?

MashMeTV is a collaborative social platform focused on the videoconference. The large number of tools that has MashMeTV allows a synchronized collaboration that occurs around the videoconference and simultaneously to it, thus MashMeTV can not be understood without webcam and therefore without video.

MashMeTV doesn't recognize my webcam. What can i do?

Make sure your webcam drivers are updated to the latest version. If not, download them from the manufacturer's website.

Can I share my screen on a MashMeTV room?

The screen sharing option is available for Premium users of MashMeTV. If you need to incorporate this option, please contact us to request a budget [email protected]

There are synchronization delays between the participants of the room. ¿What happens?

Perhaps there are participants in the room that do not meet the minimum bandwidth required or are undergoing problems with their Internet provider.

How can I change the language?

You can change the language from the home page in the upper right corner and also from the hall in the same position. Currently the only available languages ​​are Spanish and English.

Is there a tutorial?

There is a tutorial that will guide you through the platform. Just press the button with an interrogation at the toolbar located in the central part at the bottom.

How can I invite my friends?

You can invite your friends by sharing with them the link of the room or using the button to invite friends that you'll find in each room. Through this button you can choose the option you prefer to encourage them to join your room:

1. Through Facebook
2. Using Twitter
3. By email
4. Copying the unique link that identifies the room

For MashMeTV Desktop is not necessary that invited people are older users of MashMeTV. However, in the case of mobile applications, to invite people to join a room it will be necessary to have downloaded and installed the application.

How much does MashMeTV cost?

MashMeTV is a Freemium service that allows a moderate use for casual users and also offers different pricing plans for users who require an enhanced use of the service. You can see our pricing plans in the appropriate section on our website. And if none of our defaults plans suits you, not worry, simply contact us at [email protected] and prepare a custom plan tailored to your needs.

If you were a user of our beta version, do not worry. You will not lose any of your rooms or data as we reward your loyalty and trust placed in MashMeTV.

There is any special MashMeTV solution adapted to companies or businesses?

MashMeTV has different business solutions that will suit the enterprise needs of our users. Some of these solutions are focused on e-learning, telemedicine and the target audiences of each company. If you want to know more about these solutions, feel free to request information at [email protected]

Can I use a password to protect my rooms?

Although each room has a unique link and can not be accessed without it, to ensure more security to our users, MashMeTV offers the possibility to set a password for each room. To perform this action just go to the hall and hover above the thumbnail room we want to protect. A menu will be display, clicking on the padlock, you will be able set a password to the room.

I've downloaded the mobile app buy I'm not getting the SMS verification message. What can I do?

There may be some technical problem external to MashMeTV. Wait 30 minutes and then try to enter the phone number again. If the problem persists, please contact us at [email protected]

I have a problem or complaint about the service. How I can get in contact with you?

If you have any problem or issue that is not reflected in our FAQ or, if after reading them, the solution mentioned was not helpful, do not hesitate to contact us at [email protected]

Is my data safe?

Under no circumstances will we do any business with your data. Never.

Why do some pages are not visible through the Co-Browser tool?

Unfortunately not all websites allow to be embedded in other pages. If you can not co-navigate through a website, possibly it is because you are facing one of these cases. To check it, we recommend try entering www.wikipedia.org. If this test does not work, contact us; perhaps we are experiencing an incident, report it to us and we will solve it as soon as possible.